{"id":102,"date":"2021-06-07T13:23:38","date_gmt":"2021-06-07T13:23:38","guid":{"rendered":"https:\/\/vve.questo.digital\/?page_id=102"},"modified":"2025-06-19T08:42:51","modified_gmt":"2025-06-19T08:42:51","slug":"complaint-procedure-vbt-vve-services","status":"publish","type":"page","link":"https:\/\/www.vbtvvediensten.nl\/en\/kaders-richtlijnen\/klachtenprocedure-vbt-vve-diensten\/","title":{"rendered":"Klachtenprocedure vb&#038;t VvE Diensten"},"content":{"rendered":"<section class=\"l-section wpb_row us_custom_9e73dc1f height_medium with_img\"><div class=\"l-section-img\" role=\"img\" aria-label=\"Image\" data-img-width=\"2560\" data-img-height=\"1707\" style=\"background-image: url(https:\/\/www.vbtvvediensten.nl\/wp-content\/uploads\/2025\/06\/magnifier-hand-focuses-selected-happy-smiley-face-icon-scaled.jpg);background-repeat: no-repeat;\"><\/div><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><h1 class=\"w-text us_custom_ca2b1a65\"><span class=\"w-text-h\"><span class=\"w-text-value\">Complaints<\/span><\/span><\/h1><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-8 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><strong>You have a complaint. What to do now?<\/strong><br \/>\nVb&amp;t VvE diensten strives to provide you with good-quality products and services at all times. Despite this, there may be times when you are not entirely satisfied. For example, a repair might be taking too long or an employee might not be treating you as he\/she should do. This is a sign for us to improve our service provision. Give us the opportunity to do this by reporting your complaint to us. This will enable us to work with you to find a solution.<\/p>\n<p><strong>How do I report a complaint?<\/strong><br \/>\nIf you are unhappy about any aspect of the services provided by vb&amp;t VvE diensten, please submit your written complaint to us by sending:<\/p>\n<ul>\n<li>a letter containing a clear description of your complaint to:\n<br>\nvb&amp;t VvE diensten<br>\nFreepost 10527<br>\n5600 WB Eindhoven<br \/>\nvb&amp;t VvE Services<br \/>\nFreepost<br \/>\n5600 WB Eindhoven<\/li>\n<li>An e-mail containing a clear description of your complaint to: VvE@vbtgroep.nl<br \/>\n<strong><br \/>\n<\/strong><\/li>\n<\/ul>\n<p><strong>I have a repair request<\/strong><br \/>\nWe do not handle repair requests as if they were complaint, as they involve the resolution of problems. In this situation, e-mail your repair request to the manager for your owners association or to VvE@vbtgroep.nl, or call 088 \u2013 5 45 46 47, preferably from 08.30 to 17.00 hours on working days.<\/p>\n<p><strong>Which complaints will vb&amp;t VvE diensten not deal with?<\/strong><br \/>\nvb&amp;t VvE diensten will not deal with complaints that:<\/p>\n<ul>\n<li>Are anonymous;<\/li>\n<li>Have already been brought before a court;<\/li>\n<li>vb&amp;t VvE diensten has already submitted to a bailiff or a lawyer;<\/li>\n<li>Complaints that concern a meeting decision. For this, you must address the meeting of Owners or the court. The latter within one month after the day on which you have taken note of the decision or could have taken note of it;<\/li>\n<li>Complaints about matters that are outside the scope of the service agreement with your VvE, for example nuisance in the neighbourhood, maintenance of neighbourhood greenery, own maintenance.<\/li>\n<\/ul>\n<p><strong>When can I expect to receive a response to my complaint?<\/strong><br \/>\nYou will receive a response from us within 10 working days of the date on which your complain is received. Our response will set out:<\/p>\n<ul>\n<li>The solution<\/li>\n<li>Or an estimation of the time required to achieve a solution<\/li>\n<li>Or the following status: \u201cnot accepted for handling\u201d.<\/li>\n<\/ul>\n<\/div><\/div><div class=\"w-separator size_small\"><\/div><\/div><\/div><\/div><div class=\"vc_col-sm-4 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><\/div><\/div><\/div><\/div><\/div><\/section>","protected":false},"excerpt":{"rendered":"KlachtenEen klacht, wat nu? Vb&amp;t VvE Diensten wil u graag voorzien van goede producten en diensten. Toch kan het voorkomen dat u niet tevreden bent over onze dienstverlening. Bijvoorbeeld over een reparatie die op zich laat wachten, of een medewerker die u niet correct behandelt. Voor ons een signaal om onze dienstverlening te verbeteren. Geef...","protected":false},"author":1,"featured_media":0,"parent":38,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-102","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.vbtvvediensten.nl\/en\/wp-json\/wp\/v2\/pages\/102","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.vbtvvediensten.nl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.vbtvvediensten.nl\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.vbtvvediensten.nl\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.vbtvvediensten.nl\/en\/wp-json\/wp\/v2\/comments?post=102"}],"version-history":[{"count":2,"href":"https:\/\/www.vbtvvediensten.nl\/en\/wp-json\/wp\/v2\/pages\/102\/revisions"}],"predecessor-version":[{"id":647,"href":"https:\/\/www.vbtvvediensten.nl\/en\/wp-json\/wp\/v2\/pages\/102\/revisions\/647"}],"up":[{"embeddable":true,"href":"https:\/\/www.vbtvvediensten.nl\/en\/wp-json\/wp\/v2\/pages\/38"}],"wp:attachment":[{"href":"https:\/\/www.vbtvvediensten.nl\/en\/wp-json\/wp\/v2\/media?parent=102"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}